Effective date: 2 August 2026
Version: 2026-08-02
Requesting a cancellation or order change
Message us anytime as soon as possible and include your order number and the requested change.
Before courier pickup
We may be able to cancel an order or review a delivery-detail, item or quantity change only before courier pickup. A request is not accepted until Toetique confirms it. Availability, price, payment status and fulfilment state may affect whether a change can be completed.
After courier pickup
After courier pickup, the order cannot be cancelled under this page. The delivery and return rules then apply. For a change-of-mind return, the customer pays the return courier cost.
Cash on Delivery orders
Toetique will attempt to confirm a Cash on Delivery order within 24 hours, first by WhatsApp and then by phone if there is no response. If delivery fails because of non-response, an incorrect address or refusal, the customer may be responsible for the actual re-delivery or return-to-origin charge. Toetique pays when the failure is caused by Toetique or the courier.
Refunds
Any refund required after an approved cancellation will be confirmed against the payment method used. An approved Cash on Delivery refund will be made by UAE bank transfer. For returned items, Toetique processes an approved refund within 5 business days after the returned item passes inspection; the customer bank may require additional processing time. Store credit is used only when the customer expressly agrees.
No goodwill discount is promised or guaranteed.
See our Shipping Policy and Returns and Refunds Policy for the rules that apply after dispatch.