FAQS

Effective date: 12 August 2026
Version: 2026-08-12

Ordering and delivery

Where do you deliver?

We currently deliver within the United Arab Emirates across all Emirates.

For shipments to other countries, please reach out to us via WhatsApp.

Is standard UAE delivery free?

Yes. Standard delivery is free across the United Arab Emirates, covering all Emirates.

When will my order arrive?

Orders placed before 2:00 PM may be delivered the same day where Quiqup coverage and capacity permit. Later orders are normally delivered the next day. Unsupported or surcharge locations are handled case by case before dispatch. A four-hour Dubai option is offered only after its exact surcharge is configured and shown; no unlisted four-hour price should be assumed.

What happens if delivery fails?

If delivery fails because of non-response, an incorrect address or refusal, the customer may be responsible for the actual re-delivery or return-to-origin charge. Toetique pays when the failure is caused by Toetique or the courier.

Payment

Which currency and payment methods are used?

Prices and checkout are shown in AED. The payment methods and any applicable charges available for the order are shown before confirmation.

How does Cash on Delivery work?

Cash on Delivery is available through Quiqup across all Emirates, for all products, with no maximum order value. If a Cash on Delivery fee applies, its exact amount is displayed at checkout. Toetique will attempt confirmation within 24 hours, first by WhatsApp and then by phone if there is no response.

Returns, refunds and order changes

Can I request a return?

You may request a return within 5 days of delivery. The item must be unopened, unworn, unwashed, unused and in new condition. Report a damaged, defective or incorrect item within 48 hours with the order number and clear photographs.

Who pays the return courier cost?

The customer pays for a change-of-mind return. Toetique pays reasonable collection and replacement or refund costs for a wrong, damaged or defective item caused by Toetique.

How are approved refunds handled?

An approved Cash on Delivery refund is made by UAE bank transfer. Toetique processes an approved refund within 5 business days after the returned item passes inspection; the customer bank may need additional processing time. Store credit is used only when the customer expressly agrees.

Can I change or cancel an order?

Message us as soon as possible. A change or cancellation can only be reviewed before courier pickup and is not accepted until Toetique confirms it. See Cancellation & Order Changes.