Refund policy

TOETIQUE UAE RETURNS AND REFUNDS POLICY

Effective date: 2 August 2026
Version: 2026-08-02

Return Window

A return request must be submitted within 5 days of delivery.

Return Condition

To be eligible for return, the item must be unopened, unworn, unwashed, unused, and in new condition.

How to Request a Return

Message us anytime with your order number and the reason for the request. Do not send an item back until Toetique confirms the return instructions.

Change of Mind

For an approved change-of-mind return, the customer is responsible for the return courier cost.

Wrong, Damaged or Defective Items

If Toetique sends the wrong item, or an item arrives damaged or defective due to Toetique or its delivery process, Toetique will cover the reasonable collection cost and the reasonable cost of an approved replacement or refund.

Damage or defects must be reported within 48 hours of delivery. Please provide the order number and clear photographs showing the issue.

Inspection and Approval

Returned items are inspected after receipt. A refund or replacement is issued only after the item passes the applicable inspection and the return is approved.

Refund Timing

Toetique will process an approved refund within 5 business days after the returned item passes inspection. A customer’s bank or payment provider may require additional processing time before the funds appear.

Cash on Delivery Refunds

An approved refund for a Cash on Delivery order will be made by UAE bank transfer.

Store Credit

Store credit will be issued only when the customer expressly agrees to receive it.

Cancellation

An order may be cancelled before courier pickup. Once the courier has collected the order, the applicable delivery and return rules apply.

Goodwill

Any goodwill discount or additional remedy is discretionary and is not guaranteed.

Mandatory Rights

Nothing in this policy limits any mandatory consumer right that applies under UAE law.

Need help?

Message us anytime.